Cookie Policy
Last Updated: January 2025
When you visit flow-surge.com, we use cookies and similar tracking technologies to help us understand how you interact with our platform. This policy explains what these technologies are, why we use them, and how you can control them. We believe in transparency about data collection, so you can make informed decisions about your privacy.
What Are Cookies?
Cookies are small text files that get stored on your device when you visit websites. Think of them as little notes that help websites remember things about your visit. They're pretty standard across the web and serve various purposes, from keeping you logged in to understanding which features you use most.
These files don't contain personal information in a traditional sense. Instead, they hold unique identifiers that allow our systems to recognize your browser across different sessions. The data stays on your device until it expires or you manually remove it through your browser settings.
Types of Tracking We Use
Essential Cookies
These keep the website functioning properly. Without them, you can't navigate between pages securely or access protected areas of our platform. They're active during your session and expire when you close your browser.
Functional Cookies
These remember your preferences and settings. Things like language choice, region selection, or interface customization get stored so you don't need to set them again each time you visit.
Analytics Cookies
We use these to understand how visitors engage with our content. They tell us which pages get the most attention, where people spend time, and where they encounter problems. This helps us improve the platform over time.
Marketing Cookies
These track your browsing patterns to show you content that might interest you. They also help us measure how effective our marketing campaigns are and adjust our approach based on what works.
How Tracking Improves Your Experience
We're not just collecting data for the sake of it. Here's what this information actually does for you:
- Keeps you logged into your account as you move between different sections of the platform
- Remembers your analysis preferences and dashboard configurations
- Helps us identify technical issues before they affect multiple users
- Shows you relevant content based on your business analysis needs
- Protects against fraudulent activity and unauthorized access attempts
- Lets us test new features with select users before wider release
For our Thailand-based clients specifically, these cookies help us deliver region-appropriate content and ensure proper currency display. The system recognizes your location to provide accurate business analysis tools calibrated for local market conditions.
Specific Cookies We Deploy
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session across the platform | Session only |
| user_preferences | Stores your dashboard layout and display settings | 12 months |
| analytics_id | Tracks page visits and feature usage patterns | 24 months |
| locale_setting | Remembers your region and language preferences | 6 months |
| consent_status | Records your cookie preferences and choices | 12 months |
Managing Your Cookie Preferences
You have several options for controlling cookies. Most browsers let you view, manage, and delete cookies through their settings menu. Keep in mind that disabling certain cookies might limit your ability to use specific features on our platform.
Browser-Specific Instructions
Google Chrome
View Settings GuideMozilla Firefox
View Settings GuideSafari
View Settings GuideMicrosoft Edge
View Settings GuideIf you're using a different browser, check the help section or search for "cookies" in the settings menu. The process is usually similar across all modern browsers. You can typically choose to block all cookies, accept only first-party cookies, or review each cookie individually.
Third-Party Tracking
Some cookies on our site come from external services we use. For example, our analytics provider places cookies to help us understand traffic patterns. Our payment processor uses cookies to secure transaction processing. These third parties have their own privacy policies that govern how they handle data.
We carefully select third-party services that meet our privacy standards. However, we can't control their data practices directly. If you want to know more about how these companies use cookies, check their individual privacy policies. We only work with providers who are transparent about their data collection.
Some of these services offer opt-out mechanisms separate from browser settings. We'll provide links to those tools when available.
Data Retention Periods
Different cookies stick around for different lengths of time. Here's how we approach retention:
Session Cookies
These disappear as soon as you close your browser. They're temporary by design and don't leave any permanent traces on your device.
Persistent Cookies
These remain on your device for a set period, ranging from a few weeks to two years depending on their purpose. They expire automatically after their designated lifespan.
We regularly review our cookie retention periods to make sure we're not keeping data longer than necessary. When a cookie expires, your browser removes it automatically. You can also manually clear cookies at any time through your browser settings.
Updates to This Policy
As we add new features or change how we collect data, we'll update this policy accordingly. We review our practices at least annually and make adjustments based on user feedback and regulatory changes. The date at the top of this page shows when we last made modifications.
If we make significant changes that affect how we handle your data, we'll notify active users through email or a prominent notice on the platform. For minor updates, checking back here periodically will keep you informed about our current practices.
Your Control and Rights
Beyond managing cookies through your browser, you have broader rights regarding your data. You can request a copy of the information we've collected about you. You can ask us to delete your data entirely. You can also object to certain types of processing or request that we restrict how we use your information.
These rights apply regardless of where you're located, though specific regulations vary by region. We honor requests promptly, typically within 30 days. Some limitations apply – we can't delete data we're legally required to keep, and some deletions might prevent you from using certain platform features.
Questions About Our Cookie Practices?
If something in this policy isn't clear, or you want to exercise your data rights, reach out to us directly. We're based at 142/69 Rattirom 3, Mahasawat, Bang Kruai, Nonthaburi 11130, Thailand. You can call us at +66 3231 4603 or email [email protected]. We respond to inquiries within three business days.